Refund Policy

Refund Policy

Thank you for shopping with G-Local Ltd. We value your satisfaction and aim to make your shopping experience as smooth as possible. If you’re not fully happy with your purchase, please review our return and refund policy below.

🕒 Return Window

You may request a return within 14 days from the date your order is delivered.

✅ Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition you received it.
  • It must be returned in its original sealed packaging.
  • For perfumes, the packaging must remain sealed due to hygiene and safety reasons.

Opened or used products cannot be returned unless they are faulty or defective.

📩 To initiate a return, please email us at info@glocalltd.fr with your order number and reason for return.
Please do not send any items back without contacting us first.

🔁 Change of Mind Returns

If you wish to return an item simply because you’ve changed your mind:

  • You are responsible for the return postage cost.
  • A €3.99 deduction per order will apply to cover handling and return processing.
  • The original shipping fee (if charged) is non-refundable.

⚠️ Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

  • Please contact us within 7 days of delivery at info@glocalltd.fr.
  • We will cover the return shipping costs and issue a full refund, including any original delivery charges.

🚫 Non-Returnable Items

We are unable to accept returns if:

  • The item has been opened or used (unless faulty).
  • The product is not in its original sealed packaging.

The return request is made after 14 days of delivery.

💳 Refund Process

  • Once we receive and inspect your returned item, you will be notified via email.
  • If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
  • If the return does not meet our eligibility criteria, we’ll notify you and return the item to you.

If you have any questions or need assistance, please contact us at info@glocalltd.fr - our team will be happy to help!